F.A.Q.

Here are some common questions about our tours.

General Information& Policy

 

Tour Arrival and start time

All tours begin promptly at the start time listed on your booking. The tour guide will meet guests at prescribed meeting location 5-10 minutes before tour for check-in and introductions. Guests should plan to arrive 20 minutes before start time to allow time for passing through security, restrooms, and unexpected delays. We also recommend taking into consideration Washington, DC’s notorious traffic and possible Metro delays when planning your arrival.

What if I am late for my tour?

It is the guest’s responsibility to arrive on time for tours and we are unable to delay our tour departures for late arrivals as various elements of the tours are on a hard-set time. If you will be arriving late, prior to the departure time contact us at (202) 681-5870 and we will do our best to guide you to catch up to your tour along the way. Due to the nature of the walking tours and the size of Arlington National Cemetery, we cannot guarantee meet up for late arrivals. Please note that our phone forwards to the guide, whom will be engaging with tour guests after departure time and therefore may not be able to answer calls after departure. Missed tours due to late arrival will not be issued a refund.

Cancelations and Refunds

To receive a full refund, guests may cancel up to 24 hours before the experience start date in the local time zone. No refunds will be given after that time period, nor will refunds be issued for no-shows.

Why can’t I get a refund same day?

Much like a theater, our tours all have a very limited capacity and frequently book out completely, and each booking potentially prevents another guest from being able to join. Therefore we are unable to offer refunds for any last minute cancelations, late arrivals, or no-shows, no matter the reason for cancelation.

Is there transportation available from our hotel?

We do not offer transportation services.

What happens if it rains?

Our tours operate rain or shine and will only be canceled if there is a safety concern.

If we enjoyed our tour, can we tip our guide?

Yes! Gratuity is never expected but always appreciated.

Why would I pay for a guided tour if I can see things for free?

We get it. But we are also tour guides that pay tour guides when traveling. Why? To learn things we wouldn’t otherwise know, and see things we wouldn’t otherwise see.
If you don’t see value on that, thats on you, and you probably won’t think the tour is worth the cost, and thats ok too.
We will also still pay a bartender to make our perfect martini though.

Arlington National Cemetery Tour

Where do we meet our guide?

You will meet your guide outside the Welcome Center at Arlington National Cemetery on the cemetery side AFTER you pass through security, immediately outside the exit doors near the “The Price of Freedom” statue pictured below. DO NOT continue to the trams.

How do we get to Arlington National Cemetery?

Arlington National Cemetery is accessible by Metro on the Blue Line at Arlington National Cemetery Station. 

If you are driving, there is parking available at Arlington National Cemetery. 

When looking for directions search for:
Arlington National Cemetery Welcome Center
1 Memorial Ave, Fort Myer, VA 22211

Is there food available at Arlington?

There is no food or drink available at Arlington National Cemetery aside from water. Visitors are encouraged to bring water. Food and alcoholic beverages are not allowed in the Welcome Center or on the grounds of Arlington National Cemetery. Bottled water is available for purchase at the bookstore in the Welcome Center. There are water fountains and refill stations throughout the tour.

How much walking is there?

Our Arlington National Cemetery Walking tour includes approximately 2 miles of walking and covers two hills. We break up the walking with multiple narration stops and structured our tours for the most comfortable routes possible.

Is the tour accessible? Can we use a wheelchair/stroller/walker/other mobility device?

Our tours are all fully accessible, and all mobility devices are welcome including but not limited to wheelchairs, strollers, walkers, and scooters.

What will we see on the tour?

Our tour always includes the Tomb of the Unknowns, The Changing of the Guard, John F Kennedy’s gravesite, several Supreme Court Justices, some of the original Civil War Graves and several other key people and memorials long the way. Each guide has their own passions and expertise though so each tour may vary slightly. We also love to cater to our guests, so if there is anything or anyone you are hoping to see or visit at Arlington, please let us know and we are happy to include into the tour if possible!

Does the tour include the Arlington House?

Our tours do not include entrance into Arlington House. If you would like to visit the Arlington house, you can get timed tickets at https://www.recreation.gov/ticket/facility/10073370 

Does the tour include tram/transportation?

Our tours are walking tours only, and do not include transportation or tickets to the tram.

What if I know someone who buried at Arlington National Cemetery?

If you know womeone buried at Arlington National Cemetery please let us know at the beginning of your tour, we will be happy to stop so you can visit them if possible along the tour. If they are located too far from our tour route to visit on tour, your guide will provide directions on how to visit after the tour.

Capitol Hill Tour

Where do we meet our guide?

Your guide will meet you at the Neptune Fountain outside the Library of Congress Thomas Jefferson Building located at 10 First Street SE Washington, DC (pictured below)

 

Does the tour include entry to the Capitol/Supreme Court/Library of Congress?

Yes! Our tour does include entry to the Capitol and Library of Congress. At this time, the Supreme Court is closed to the public, but once it reopens we will return to inside tours of the Supreme Court Building as well.

Still need help? Send us a note!

For any other questions, please write us at info@guidedtoursdc.com